GENERAL TERMS AND CONDITIONS
TOURIST AND TEMPORARY RENTALS
(SHORT-TERM AND MID-TERM RENTALS)
These terms and conditions govern the contractual relationship between Kibilù Srl (“Kibilù”) and the Client/Guest (“Client”) regarding the temporary use of furnished residential units for exclusively temporary and non-residential purposes.
These contractual conditions refer to the reservation made by:
#guest_last_name #guest_first_name, born on #date_of_birth in #place_of_birth, nationality #nationality, identified through #document_type no. #document_number,
for the property located at #address, under the following conditions:
Check-in: #arrival
Check-out: #departure
Total nights: #nights
Stay amount: € #total_price
Tourist tax (if applicable): € #total_city_tax
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# 1. Subject of the Agreement
Kibilù grants the Client temporary use of the above-mentioned furnished property for temporary residential purposes only.
This agreement regulates:
* short-term rentals (<30 days), including OTA platforms (Airbnb, Booking.com, Vrbo, Expedia, etc.);
* temporary and mid-term rentals (>30 days).
The stay does not constitute a hotel service and does not grant any right of permanent residence or domicile.
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# 2. Reservation and Conclusion of the Agreement
2.1 Reservations may be made through:
* the official Kibilù website;
* OTA platforms;
* direct contact;
* authorized partners.
2.2 Kibilù will provide a booking summary including:
* selected property;
* duration of the stay;
* applicable amounts;
* any security deposit;
* maximum number of guests;
* payment methods;
* any additional conditions.
2.3 Payment of the deposit or balance constitutes full acceptance of these contractual conditions.
2.4 The agreement shall be considered concluded upon receipt of payment.
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# 3. Payments
3.1 The deposit constitutes a confirmation deposit pursuant to Article 1385 of the Italian Civil Code.
3.2 The balance must be paid before check-in unless otherwise agreed in writing.
3.3 No refunds shall be granted in case of early departure unless specifically agreed.
3.4 Unless otherwise specified, ordinary consumption of water, electricity, gas, and Wi-Fi is included in the price.
3.5 For stays longer than 30 days, Kibilù may request reimbursement for excessive utility consumption.
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# 4. Security Deposit
4.1 Kibilù may require a security deposit to guarantee:
* the property;
* furnishings and equipment;
* possible damages;
* unpaid financial obligations.
4.2 The deposit shall be refunded after inspection of the property.
4.3 Any damages exceeding the security deposit amount shall be charged separately.
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# 5. Duration of the Stay
5.1 The stay automatically ends on the scheduled check-out date.
5.2 Any extension must be agreed upon in writing.
5.3 Extensions do not alter the temporary nature of the agreement.
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# 6. Replacement of the Property
6.1 In the event of technical issues, maintenance problems, or force majeure, Kibilù may offer:
* an equivalent or superior property;
or
* reimbursement of the amounts paid.
6.2 The Client shall not be entitled to any additional compensation.
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# 7. Check-in, Identification and Check-out
7.1 Check-in may take place:
* in person;
* through self check-in;
* via authorized digital systems.
7.2 All guests must be identified in accordance with applicable laws.
7.3 The Client is responsible for the accuracy of the provided documents.
7.4 Uncommunicated delays may result in additional charges.
7.5 Unless otherwise specified:
* check-in starts from 4:00 PM;
* check-out must take place by 10:00 AM.
7.6 Delays in vacating the property may result in additional charges.
7.7 Any access-related issues must be reported exclusively to Kibilù official contacts.
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# 8. Client Obligations
The Client agrees to:
* use the property with due care;
* respect the maximum number of authorized guests;
* comply with condominium regulations;
* respect public and condominium quiet hours;
* respect quiet hours from 10:00 PM to 7:00 AM;
* avoid shouting, excessive noise, or disturbing behavior;
* properly use common areas;
* avoid gatherings or prolonged stays in common areas;
* avoid disturbing other residents;
* not ring other residents regarding access issues;
* contact only Kibilù for assistance;
* not sublet the property;
* not duplicate or share keys, access codes, or devices;
* carefully safeguard keys and access codes;
* correctly separate and dispose of waste;
* promptly report any issue or anomaly;
* financially compensate for any damages caused;
* ensure that accompanying guests fully comply with this agreement.
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# 9. Access to the Property by Kibilù
9.1 Kibilù may access the property for:
* maintenance;
* technical needs;
* emergencies;
* safety checks;
* agreed inspections.
9.2 For stays longer than 30 days, except in emergencies, access shall take place with prior notice.
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# 10. Reports and Condition of the Property
10.1 Any reports regarding:
* cleanliness;
* maintenance;
* anomalies;
* equipment;
must be communicated within 2 hours from check-in and supported by photographic evidence.
10.2 In the absence of reports, the property shall be deemed accepted in proper condition.
10.3 Where possible, Kibilù undertakes to intervene within reasonable timeframes to resolve reported issues.
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# 11. Prohibitions
It is prohibited to:
* smoke inside the property;
* organize parties or events;
* disturb condominium quiet hours;
* improperly use common areas;
* leave condominium doors or gates open;
* leave waste in common areas;
* host undeclared guests;
* use the property for unlawful or unauthorized purposes;
* use the property for commercial purposes without prior written authorization.
11.1 Violation of the smoking ban entails a minimum penalty of €300 in addition to any greater damages.
11.2 Violation of condominium rules or coexistence regulations may result in immediate termination of the stay.
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# 12. Termination of the Agreement
Kibilù may immediately terminate the agreement in case of:
* non-payment;
* unauthorized guests;
* improper use of the property;
* violation of condominium rules;
* dangerous or unlawful behavior;
* serious disturbance of the peace.
In such cases, the Client must immediately vacate the property without any right to refund.
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# 13. Limitation of Liability
13.1 Kibilù shall not be liable for:
* temporary service interruptions;
* technical malfunctions;
* internet connection issues;
* weather-related events;
* acts attributable to third parties;
* force majeure events.
13.2 Kibilù shall not be responsible for:
* theft;
* loss of personal belongings;
* items left in the property after check-out.
13.3 Any liability of Kibilù shall in any case be limited to the amount paid for the stay.
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# 14. Security and Access Systems
14.1 Kibilù uses access systems such as:
* keys;
* keyboxes;
* digital codes;
* smart systems;
* authorized electronic platforms.
14.2 The Client acknowledges that the properties are not staffed hotel facilities.
14.3 Kibilù shall not be held liable for unauthorized access not caused by wilful misconduct or gross negligence.
14.4 Any anomaly must be immediately reported to customer service.
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# 15. Official Communications and Payment Security
15.1 Kibilù communicates exclusively through:
* official email addresses;
* OTA platform chats;
* official WhatsApp numbers;
* the official website.
15.2 Kibilù never requests payments through unofficial external links.
15.3 The Client is responsible for verifying the authenticity of received communications.
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# 16. Privacy
Personal data shall be processed in accordance with:
* Italian Legislative Decree 196/2003;
* EU Regulation 2016/679 (GDPR).
Full privacy policy available at:
[https://www.kibilu.com/privacy-policy/](https://www.kibilu.com/privacy-policy/)
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# 17. Applicable Law and Jurisdiction
17.1 This agreement shall be governed by Italian law.
17.2 Any dispute shall fall under the jurisdiction provided by applicable law.
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# 18. Acceptance of the Agreement
The Client declares:
* to have fully read this agreement;
* to understand its content;
* to fully accept its conditions.
Acceptance may occur through:
* handwritten signature;
* electronic signature;
* digital checkbox acceptance;
* self check-in procedures.
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# 19. Official Kibilù Contacts
24/7 multilingual customer support:
+39 375 575 9965
+1 740 5600 770
Email: [[email protected]](mailto:[email protected])
Official website: [www.kibilu.com](http://www.kibilu.com)
